Refund Policy

As a consumer, you generally have a legal right of withdrawal when purchasing from our online shop, which we will inform you about below:


Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us (Mane Biotech GmbH, Stüttgerhofweg 1, 50858 Cologne, e-mail:, Tel. +4917662515766) by means of a clear statement (e.g. a letter sent by post, fax or email). -Email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.


Consequences of Revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the low-cost standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.


Refund Qualification

To qualify for a refund in accordance with this section 1, returned goods must be in their original packaging. We will then refund the full amount of the Product, including delivery costs (with the exception of any additional costs incurred by your optional choice of another mode of delivery other than the least expensive standard delivery offered by us).

You shall return or deliver the Product to us promptly and in any event no later than 14 calendar days after the date on which you inform us that you are withdrawing from this agreement. This deadline is deemed to have been respected if you return the goods before the expiry of the 14-day period.


Refund of Pre-Orders

In accordance with governing law, the pre-orders qualify for refunds within a 14-day window post making the reservation payment.



Cancellation form

If you want to cancel the contract, you can use the form below or send us your cancellation by telephone (or via one of the other contact details mentioned).

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)



Mane Biotech GmbH

Stüttgerhofweg 1

50585 Cologne




I/we (*) hereby revoke the contract concluded by me/us (*).

Purchase of the following goods (*) / provision of the following service (*)






Ordered on ___________________ (*)/received on _______________________(*)


Order number ______________________________________


Name of the consumer(s) ______________________________________


Address of the consumer(s)








_________ _____________________________________________________

Date Signature of the consumer(s) (only for paper notification)




(*) Delete what is not applicable


Exclusion or premature expiry of the right of withdrawal. There is no right of withdrawal:

  • for deliveries of goods that can spoil quickly or whose expiry date would quickly be exceeded
  • when delivering sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery