Refund Policy

Version v03 8 May 2026

Consumer's right of withdrawal, cancellation policy

As a consumer, you generally have a legal right of withdrawal when purchasing from our online shop, which we will inform you about below:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Mane Biotech GmbH, Stüttgerhofweg 1, 50858 Cologne, e-mail: support@niostem.com) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the low-cost standard delivery offered by us) at the latest within fourteen working days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction (whenever possible), unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.

You are liable for any loss in value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics, and functionality of the goods (testing as would be customary in a physical retail store). For hygienic and technical reasons, this includes, but is not limited to, the removal of original stickers, protective films, or damage to the original packaging. In the event of usage beyond a simple functionality test, or missing/damaged components, we reserve the right to deduct a reasonable compensation for loss of value (e.g., for refurbishment, processing, and cleaning) from the refund amount.

Cancellation form

If you want to cancel the contract, you can use the form below or send us your cancellation by Email or via one of the other contact details mentioned.

Sample cancellation form. If you want to cancel the contract, please fill out this form and send it back.

To:
Mane Biotech GmbH
Stüttgerhofweg 1
50858 Cologne, Germany
Email: support@niostem.com

I/we (*) hereby revoke the contract concluded by me/us (*).
Purchase of the following goods (*) / provision of the following service (*)

_____________________________________________
_____________________________________________

Ordered on ___________________ (*) / received on _______________________(*)

Order number ______________________________________

Name of the consumer(s) ______________________________________

Address of the consumer(s)
_________________________________
_________________________________
_________________________________

______________________________________________________________
Date, Signature of the consumer(s) (only for paper notification)

(*) Delete what is not applicable

Exclusion or premature expiry of the right of withdrawal. There is no right of withdrawal:

• for deliveries of goods that can spoil quickly or whose expiry date would quickly be exceeded
• when delivering sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery