4 Steps - Performance Guarantee
Step 1
Document your journey Take a baseline photo before starting your routine, then capture before-and-after photos in the niostem app monthly for 6 months. (See "How to take photos" below for guidance.)
Step 2
Use it daily Use the niostem device at least 6 times per week for the full 6-month period.
Step 3
Stick to your routine Trust the process and use the wearable for 30 minutes daily.
Step 4
Give us your feedback Share your results and feedback with us, including whether you're using any other hair loss products. Important: Stopping hair loss medication may lead to increased shedding, so please inform us of any medication changes.
Terms and conditions
niostem knows that combating pattern baldness can be a challenging task.
niostem users have experienced stopping hair loss in 90 days and significant hair regrowth and hair thickening in 180 days.
Nevertheless, hair takes time to grow (1 cm/month in people without hair loss), and responses to hair loss products may vary depending on many factors such as hair loss stage, age, overall health, and adherence and receptiveness to the product. niostem guarantees that anyone experiencing no results (defined as not stopping hair loss and/or no visible hair growth on standardized photos as assessed by niostem's protocol) after the first 180 days of daily use of the niostem device is qualified to return the device and receive a reimbursement of their money subject to the following terms and conditions.
What You Need to Do During the 180 Days of niostem Use
1. In the first week of use, take your "before" pictures using the App's self-assessment feature, take 5 different pictures of your hair loss as shown below (5 different angles of your head: front, back, top, right side profile, left side profile). Make sure to have good light and that the images are sharp. We recommend you to ask another person to take the pictures. The App to help you guide and store the images.
2. Use the niostem device daily for 30 minutes and for at least 180 days. Not using the device as indicated by niostem will result in lack of results. niostem can only guarantee results when the device is used as indicated. As we know that everybody can miss one day occasionally, the minimum usage of the device in 180 days is 153 days, defined as 85% of 180 days. The niostem App will help you track and log your usage in the calendar function. Details on what data is collected and stored by niostem can be found at https://niostem.com/pages/terms-of-service
3. Take a new set of pictures every month (5 different angles as described in 1.) Make sure that the light and sharpness of the pictures are the same as on the “before” pictures e.g. we recommend always using the same room.
4. If after the first 180 days of use of the device you see no results, submit the following information to support@niostem.com
with subject “Performance guarantee claim”
- 7 sets (5 pictures/set) of pictures corresponding to month 0 “before”, 1, 2, 3, 4, 5, and 6. The pictures must be correctly labelled with dates.
- A description of the usage frequency e.g. how many days you missed/skipped in the 180 days. Use the calendar function in the niostem App for this. This information will be verified by niostem on its internal database, which logs the usage of the device.
- If any other products were used together with niostem, or if any other product was stopped before the beginning of the use of niostem.
- Any health issues and any other information you deem relevant. All this information will help us better understand your results.
5. niostem customer support will contact you in case of questions and your claim will be processed within 30 days after receipt of all required information. Only claims fulfilling all the above described requirements will be eligible for reimbursement.
Note:
the 180 days performance guarantee can be claimed only after 180 days of usage of niostem and is applicable to only one device per user. The niostem device must be used according to the manufacturer instructions of use e.g. daily use for 30 min (a minimum of 153 days in a period of 180 days). In addition, the niostem device is recommended only to people experiencing pattern baldness, also known as common hair loss. niostem is not indicated toward people experiencing late stage hair loss or other types of hair loss including but not restricted to scarring alopecia, autoimmune alopecia, any therapy-induced hair loss, etc. Thus, niostem’s guarantee does not cover any other type of hair loss except pattern baldness. The performance guarantee does not apply to women (female). If in doubt of whether or not niostem is right for your hair loss, please check our Help Center on the section “Is niostem right for me” and get in contact support@niostem.com
Scope: The performance guarantee applies only to the first 180 consecutive days counted from the date of delivery of the device. The same delivery date is the beginning of the hardware warranty.
No rolling periods: Claims based on any later 180-day period (e.g. months 7–12) are not eligible. If in doubt contact support@niostem.com
Claim window: Claims must be submitted within 30 days after day 180 of first use.
How to claim performance guarentee: write to support@niostem.com
Important
Hair needs time to grow.
The performance guarantee applies only after 180 days. A shorter usage period is not covered by the guarantee because the stem cell reactivation technology needs time to help your body regrow hair. Use the device daily for 30 minutes – at least on 153 out of 180 days (85%). The app helps you track your usage.
Targeted for common hair loss.
niostem is not suitable for people with other types of hair loss, including but not limited to scarring alopecia, alopecia areata (autoimmune reaction), therapy-induced hair loss, etc.The performance guarantee does not apply to women (female).
Check the stage of your hair loss
Make sure your hair loss is between stages 1 and 5 on the Norwood scale. For later stages of hair loss, we unfortunately cannot recommend niostem.
Contact us
If you’re not sure whether niostem is right for your type of hair loss, check out our FAQ page or simply contact us at support@niostem.com.
Norwood Scale
The so-called Hamilton-Norwood scale divides male hereditary hair loss into different stages. niostem is designed for stages 1–5. In stages 6–7, reversing hair loss is much more difficult because too many hair follicles are already beyond the point of reactivation.
How to take pictures
Fighting hereditary hair loss can be challenging. However, in our clinical studies within the first 12 weeks, 85% of users stop their hair loss. And after another 12 weeks, most users experience new hair growth. Still, hair takes time to grow, and individual response to our wearable depends on many different factors — with the Norwood stage, age, and follicle degeneration being the most important ones.For unbiased and consistent results, simply follow this short guide: Use the selfie function in the app to take pictures of your hair loss, as shown below.Take photos of your head from five different angles: left, back, front, top, and right.Make sure the lighting is good.Ensure your pictures are sharp and not blurry.Ideally, ask someone to help you take the photos.Don’t worry — the app will guide you intuitively through the process and automatically save all your pictures.That’s it! Take photos once a month and watch your hair grow!
- You need to use the app’s selfie feature to take 5 different pictures of your hair loss as shown below. This logs your data and labels the right dates.
- Take pictures from five different angles of your head: front, back, top, right side profile, right side profile
- Make sure to have good light conditions
- Verify that your images are sharp and non-blurry
- We recommend to ask another person to help take pictures.
That’s it! Take photos once a month and watch your hair grow!
Frequently Asked Questions
Yes! niostem is one of the safest methods against hair loss.
Bioelectrical stimulation has been used in various fields since the 1990s (e.g., for neuromuscular, neurological, ophthalmological, and other types of stimulation). So far, no adverse effects have been reported.
In addition, our device complies with European health, safety, and environmental protection standards (CE).
niostem was well tolerated during testing, and no serious side effects were reported.
Minor adverse effects included itchy scalp (scalp pruritus; 9%) and mild headaches during the first two to four days after initial use (2%), which are also common with approved medications and laser caps (Adil et al. 4). All of these effects disappeared after one week of use.
You can use the device for as long as you want to maintain your hair — but consistency is key.
Think of it like regular workouts at the gym: frequent training builds muscle, while stopping gradually reverses progress. Of course, it’s not a big deal if you occasionally miss a day.
We recommend daily use — at least for now. We’re continuously working to further improve and test our product, so that in the future we may be able to recommend lower usage frequencies once results can be achieved and maintained.
Hair loss can be stopped within the first three months, and hair growth can be stimulated within the first six months. However, when you start to see your first results depends on many different factors — such as the degree of hair loss, overall health, age, hair type, diet, and any underlying conditions.
You can generally expect to see better regrowth and regeneration in bald areas where your hair follicles were previously miniaturized.
However, you can expect to see better results in terms of regrowth and regeneration in bald areas where your hair follicles were previously miniaturized
Yes, there are! In the lab, we gathered important evidence and valuable insights through petri dish experiments. In collaboration with Monasterium Laboratories (Germany), our data was then validated using human hair follicles.
Based on our previous study, another clinical trial was conducted this year in Münster. This study not only confirmed but even exceeded the results of our pilot study. We are currently preparing to publish the findings in a peer-reviewed journal, with the official publication expected in the first quarter of next year.
Both men and women participated in this study, while a control group used non-functional devices.
