We're serious about facts.

Ask us anything.

General

Categories

We're here for you

Chat with our customer support team Monday - Friday 9am to 6pm (EST). You can text or call us at: (888) 454-3320 Or reach us via email at: support@nutrafol.com

WILL NIOSTEM WORK FOR ME?

Niostem is focused on reawakening the dormant hair stem cells, thus targeting the core problem of male pattern baldness. Our technology stimulates stem cells through a pioneering process called low level bioelectrical stimulation.

Through this method, hair stem cells are encouraged to convert into progenitor cells, thereby effectively kickstarting the regrowth process at a cellular level.

This method is non-invasive, and does not require any medications - thus not causing nasty side-effects!

The efficacy has been tested in a 6-month pilot trial with 22 males, having male pattern baldness, with Norwood Scales 2-5, aged 20-50 yrs).

The results:
- After 3 months: 95.4% stopped hair loss
- After 6 months: 100% of testers stopped hair loss and on avg. increased their hair density by 19.3%. That's 19% more hair.

When comparing results to other solutions in the market, the niostem wearable is 6x more effective than Finasteride in half the time.

HOW IS NIOSTEM DIFFERENT?

There are many products on the market that promise hair regrowth, however most still utilize the same old approach of trying to block testosterone (DHT), which can lead to several side-effects!

Other products like lasers, derma rollers, caffeine serums, etc. try to stimulate blood flow and thus increase availability of nutrients in the follicles. Usually with limited efficacy.

niostem is different. Our solution tackles the root cause of hair loss. Dormant stem cells. During hair loss hair follicles that actually produce the hair start to miniaturize. And this miniaturization is happening because the stem cells start working properly. By using low level bioelectrical stimulation niostem reactivates proper cell functionality without meddling with the hormones. The activated stem cells trigger follicle growth which ultimately leads to healthier and stronger hair.

In a nutshell: By focusing on cellular growth, we were able to not only stop hair loss but effectively reverse it.

WHAT STAGE OF HAIR LOSS DO YOU RECOMMEND THE NIOSTEM WEARABLE?

The device can be used by anyone aged 18+ years with male pattern baldness, also known as common hair loss, which affects 90% of men and around 30% of women with hair loss. niostem has been proven to work in a pilot study with men, aged 20-50 years, with Norwood stages 2-5.

We designed our wearable to be primarily used by people suffering from the early to mid-stages of male pattern baldness, because cells in this stage typically have better chances of being reactivated.

In cases of late-stage baldness, cells could be already dormant for too long, thus might have degenerated, impairing the functionality of the device.

The good news is that a human typically has >100.000 follicles thus chances are high that thousands are still active and susceptible for reactivation.

DO I NEED TO USE NIOSTEM EVERY DAY?

Yes, we recommend using the niostem wearable daily. In our studies 30 min / day has proven to have the best outcome.

But in case you miss a few sessions, that will not impair the functionality.

We strongly recommend at least 6 out of 7 days.

HOW LONG WILL IT TAKE TO SEE RESULTS?

Based on the pilot trial in the first 3 months testers visually have seen less hair fall. They reported less hair on the pillow, blankets, bathroom sink, etc.

Between 3 - 6 months most people have seen first signs of regrowth, both for hair density and hair thickness.

Beyond 6 months you can expect to see increased results of regrowth and recovery of bald areas where the hair follicles were previously miniaturized.

The results are compounding with time, meaning they get better the longer the wearable is in use, so we highly recommend a 1+ year usage.

Please note: Individual results may vary depending on the degree of your hair loss, health, age, hair type, nutrition or other medical conditions. So any results mentioned are always average figures across the total trial participants.

HOW LONG DO I NEED TO USE MY NIOSTEM DEVICE ONCE I HAVE ACHIEVED MY HAIR GROWTH GOALS?

For as long as you wish to keep your hair healthy, you will need to continue using the niostem wearable, because the leading cause of hair loss, DHT, will still be present in your body.

We recommend daily use, but we will continue to test and improve our product, and work on reducing the frequency of usage once our customers' hair growth goals have been achieved. This should work very much like a teeth retainer to keep teeth aligned after a standard orthodontic procedure.

CAN NIOSTEM BE USED ON WOMEN?

The niostem device is designed to target those follicles that are dormant or miniaturized due to the condition of pattern baldness. Regardless of gender, biology works the same.

However, women tend to suffer from an array of different hair loss types, hence a correct diagnosis from a professional is essential.

Additionally, we are currently running a clinical trial with women and are expecting results by August 2024.

DOES NIOSTEM ONLY WORK ON THE AREAS WHERE THE ELECTRODES ARE PLACED?

No, by having 11 interconnected electrodes we create an invisible network on the scalp thus targeting uniformly DHT-sensitive areas on the upper scalp.

CAN I USE NIOSTEM IF I HAVE HAD A HAIR TRANSPLANT?

Yes, first testers reported very good results by combining both the niostem wearable post transplantation.

A combination of both solutions is a very powerful way to maximize hair in the shortest amount of time.

However, we are still lacking data on hair density post >2-3+ years, thus having a lot of unlocked potential.

IS NIOSTEM SAFE?

Yes! niostem is very safe.

Bioelectrical stimulation has been used in different applications since the 90s (neuromuscular, ophthalmological, nerve and other stimulation fields). To date no adverse effects have been reported.

Additionally, our device complies with European health, safety, and environmental protection standards (CE).

WHAT IS THE LEGAL WARRANTY POLICY FOR THE DEVICE?

We are offering a 2-year warranty for our product, in accordance with EU regulations.

The legal warranty covers any hardware defects presumed to have existed at the time of delivery.

WHEN WILL NIOSTEM BE AVAILABLE?

Official sales starting in Q2 2024.

Shipping starts in February 2024 and will take until July for all that is already pre-ordered.

ARE THERE ANY CONTRAINDICATIONS FOR THE USE OF NIOSTEM?

niostem has been tested in healthy individuals and has shown no severe adverse side effects.

However, as niostem has not been tested in individuals with a variety of health conditions (see below), we do not recommend its use in people who are affected by/with or suffering from: mid to severe or chronic skin inflammation, taking medications that may affect the skin reactions (e.g. glucocorticoids, anti-allergic drugs, immunomodulators), severe skin allergies or ever experienced serious side effects from skin products, scalp burns e.g. via sunburns or chemical burns or irritations, any type of skin, brain or bone or any other cancer located on the head, mental problems, epilepsy, schizophrenia, mental retardation or dysfunction or paralysis or any other impairment, conditions on the the scalp that affect skin integrity and function including but not limited to: wounds, irritations, hematomas, blisters, herpes, other abrasions, or skin conditions such as psoriasis, atopic dermatitis, scarring alopecia or any other scaring condition of the skin, acne, bleeding, etc.

DO I NEED TO DO ANYTHING WITH MY HAIR BEFORE I START USING IT LIKE (HAIRCUT, DRY IT ETC.,)?

The niostem device can be used on wet, towel-dried hair or dry hair.

Also, our electrodes are designed to pierce the hair, so technically there is no no need for short hair styles because of the shape.

But under all circumstances the electrodes have to touch the scalp to ensure the flow of the electricaö stimulation.

The App helps you adjust the device and connect it to your scalp.

WHAT TYPE OF SHAMPOO SHOULD I BE USING, AND HOW OFTEN?

The type of shampoo used will not affect the niostem device. However, for general hair and scalp health, shampoos containing sulphur (which helps the shampoo to lather) are recommended to be avoided as they can unnecessarily strip your hair and scalp of oil, resulting in dry, brittle hair.

CAN THE DEVICE BE USED FOR MORE THAN 30 MINUTES OR SEVERAL TIMES A DAY TO INCREASE THE EFFECT?

The device can only be used for 30 minutes, 1 session per day.

CAN I SHARE MY NIOSTEM DEVICE WITH OTHER PEOPLE?

The niostem device can certainly be shared with other people. However, it will still be limited to one session per day when paired with the app. Likewise, the log data will be personal.

CAN I USE THE DEVICE AND OTHER HAIR GROWING PRODUCTS TOGETHER?

The niostem device will not interfere with your medicines or other anti hair loss products.

In an in-house study, the niostem device was proven more effective than medicine when used alone. Therefore, combining solutions could be unnecessary because of the way it works through stem cell reactivation technology, as it's not essential to block the effects of DHT or increase blood flow to the hair follicle.

On the other hand, it is well known in the hair loss market that combinations of approaches can have additive effects.

Niostem has no data to date on combinations with the device.

We recommend you discuss any prescription medicine with your doctor for your specific situation.

HOW LONG WILL IT TAKE TO SEE RESULTS?

Based on niostem pilot results, 95.4% of participants stopped their hair loss after 3 months 86.3% of them showed hair regrowth with an increase in hair shaft density (mean increase of 12% compared to baseline).
That means, during the first 12 weeks most people can expect to stop hair loss and visually see less fallen hair on the pillow, blankets, bathroom sink, etc.

After 12 – 24 weeks, most people see by themselves the first signs of regrowth in both hair density and hair thickness.

Beyond 24 weeks: 100% of participants stopped their hair loss, and 100% showed hair regrowth. The increase in hair shaft density (19.3% mean increase) and 9% increase in hair thickness.

You can expect to see increased results of regrowth and recovery on bald areas where the hair follicles were previously miniaturized.

Please note: Individual results may vary depending on the degree of your hair loss, health, age, hair type, nutrition or other medical conditions present.

DOES WEARING THE DEVICE CHANGE THE CELL STRUCTURE IN ANY WAY?

No, we do not change any cell structures. You can imagine it like jump starting your engine and then the engine continues to work and just requires occasional impulses to stay on. But we are not changing any property of your engine.

ARE THERE SIDE EFFECTS?

No, we do not change any cell structures. You can imagine it like jump starting your engine and then the engine continues to work and just requires occasional impulses to stay on. But we are not changing any property of your engine.

ARE THERE SIDE EFFECTS?

No, we do not change any cell structures. You can imagine it like jump starting your engine and then the engine continues to work and just requires occasional impulses to stay on. But we are not changing any property of your engine.

HOW DOES 180 DAYS PERFORMANCE GUARANTEE WORK?

How does 180 days Performance Guarantee work?

180 days Performance Guarantee

Niostem knows that combating pattern baldness can be a challenging task. Niostem users experienced stopping hair loss in 90 days and significant hair regrowth and hair thickening in 180 days. Nevertheless, hair takes time to grow (1 cm/month in people without hair loss) and responses to hair loss products may vary depending on many factors such as hair loss stage, age, overall health, and adherence & receptiveness to the product. niostem guarantees that anyone experiencing no results after 180 days of daily use of the niostem device is qualified to return the device and receive a reimbursement of their money subject to the following terms and conditions.What you need to do during the 180 days usage of niostem. In the first week of use take your “before” picturesUsing the App’s selfie feature, take 5 different pictures of your hair loss as shown below (5 different angles of your head: front, back, top, right side profile, right side profile). Make sure to have good light and that the images are sharp. We recommend you to ask another person to take the pictures. The App to help you guide and store the images.

In the first week of use take your “before” picturesUsing the App’s selfie feature, take 5 different pictures of your hair loss as shown below (5 different angles of your head: front, back, top, right side profile, right side profile). Make sure to have good light and that the images are sharp. We recommend you to ask another person to take the pictures. The App to help you guide and store the images.

Use the niostem device daily for 30 minutes and for at least 180 days Not using the device as indicated by niostem will result in lack of results. niostem can only guarantee results when the device is used as indicated. As we know that everybody can miss one day occasionally, the minimum usage of the device in 180 days is 153 days, defined as 85% of 180 days. The niostem App will help you track and log your usage in the calendar function. Details on what data is collected and stored by niostem can be found at www.niostem//pages/data-privacy-policy.

Take a new set of pictures every month (5 different angles as described in 1.) Make sure that the light and sharpness of the pictures are the same as on the “before” pictures e.g. we recommend always using the same room.

If after 180 days you see no results Submit the following information to support@niostem.com

niostem customer support will contact you in case of questions and your claim will be processed within 30 days after receipt of all required information. Only claims fulfilling all the above described requirements will be eligible for reimbursement.

Note:

the 180 days money-back guarantee can be claimed only after 180 days of usage of niostem and is applicable to only one device per user. The niostem device must be used according to the manufacturer instructions of use e.g. daily use for 30 min (a minimum of 153 days in a period of 180 days). In addition, the niostem device is recommended only to people experiencing pattern baldness, also known as common hair loss. niostem is not indicated toward people experiencing late stage hair loss or other types of hair loss including but not restricted to scarring alopecia, autoimmune alopecia, any therapy-induced hair loss, etc. Thus, niostem’s guarantee does not cover any other type of hair loss except pattern baldness. If in doubt of whether or not niostem is right for your hair loss, please check our FAQ and get in contact info@niostem.com

How to pair the niostem headset with my mobile phone via Bluetooth?

-Open the niostem App and make sure the Bluetooth on your smartphone is activated.

-Connect the device by tapping the Bluetooth icon located on the upper left corner of the Home screen.

-Select a device named “niostem” and wait for it to pair with your phone.

-When pairing is successful, the LED will stop blinking and will light in solid blue colour. Moreover, the icons for
Bluetooth and Battery on the top bar of the App will fill up with dark blue colour.

-Bluetooth pairing needs to be done only once; thereafter, your phone will recognise and connect automatically to the device as soon as it is turned on.

You can also check this link for tutorial in connecting via bluetooth.
https://www.youtube.com/watch?v=eFBhKBfAmR8

I am having issues connecting the niostem headset with my phone

There could be several reason for this:

-The device is OFF

-You are trying to connect the device via the phone’s Bluetooth menu in your phone's settings. This action is not supported. Please follow the steps on how to pair th niostem headset with your phone FAQ. (add link Kin Cabral)

-If you are still having issues with this, please unpair/forget your niostem headset with your smartphone and pair it again.

You can also check this link for tutorial in connecting via Bluetooth.

https://www.youtube.com/watch?v=eFBhKBfAmR8

If the problem persists, contact technical support using the "Report an issue" option in the App/Settings.

My niostem App is not working. What can I do?

From time to time we update our App to improve the user's experience and add new features. This may cause occacionally troubles.

You can just uninstall and reinstall the App and that should be able to fix it.

Also, we recommend that you enable the auto-update feature for your niostem App to minimize these kinds of issues.

Can I change the language on the application?

Currently, we do not have the option to change the launguage but we are looking at this option in the near future.

Do I need to have the niostem App visible on the phone screen while doing sessions?

No. The niostem App works like any other App i.e. you can run it in the background. You should, however, not shut down/kill the App while in a session as this will stop the session immediately. If this happens, you wil feel a haptic signal to inform you the device is not running a session.

How can I see that the niostem headset is well connected to my scalp during a session?

A live view of the scalp-electrode connection can be seen in the App while the 30 min session is running. Likewise, regular haptic feedback (vibration) is turned on during a session.

What is the meaning of the red and green lines connecting the black dots on the adjustment screen?

Black dots represent the electrodes, while the lines represent the connections among the lectrodes. Red means NO connection. Green represents good connection of the electrodes to the scalp. The more green lines you get the better the device will provide the right stimulation to regorw your hair. Only 85% of green lines is needed to start a session. Electrode-scalp connection increases over time and can reach (but doesn't need to reach) up to 100%.

Do I need a 100% scalp-electrode connection to be able to start a session?

No. You need to have as many green lines as possible and at least 85% to start a session. niostem have extensively tested this. Of note you don’t need 100% to be able to start a session. Pressing firmly the bridge area and letting it go slowly helps reach a good connection. Electrode-scalp connection increases over time and can reach (but doesn't need to reach) up to 100% after 3-5 minutes.

How do I know that my session for the day is finished?

After 30 minutes, the session finishes and the App sends you a notification.

You can also check the calendar in the niostem App to see your past sessions. Likewise, if you finshed a session you will not be able to so a second one in the same calendar day. This ensures that the niostem headset is not used more than 30 min a day, as niostem recommneds.

The connection between the electrodes and my scalp is below 85% and thus, the session cannot be started i.e. the play bottom is disabled (grey)

First od all, 85% is the minimum electrode-scalp contact needed to be able to start a session. If you struggle to reach this treshold, there could be several reasons:

- Your hair is too dirty or too greasy or has hair products that interfere with the connection between the electrodes and the scalp. niostem recommends using the headset on clean hair.

- The device is not set properly for your head size. You can adjust the size by sliding the silicone bridge back and forth to find a snug fit.

- The device is too loose on your head. We recommend to use one of the safety straps included, which not only safeguards the device from accidentally falling but can also help increase proper contact of the electrodes to the scalp. Do not use the straps too tight as this can cause discomfort.

- You can use the booster gel for better scalp-electrode connection. Check this video to learn how to use the booster gel https://www.youtube.com/shorts/GNpPK5BH5S0(Kin Cabral pls embed the link)

How to install electrodes?

You can just simply remove it by hand and install it by pressing it firmly until you feel a click sound.

You can also check this link for the demo on how to uninstall and install electrodes:

https://www.youtube.com/shorts/4rQTNdpQfu0embed link pls Kin

One or more of the electrodes have cracks or have peeled off the silver coating on the tips

This is a natural process with the silver coated electrodes you received. It happens between 2-4 months of use. Peeled off electrodes will not support good scalp-electrode connection. Therefore, you need to use the booster gel provided to avoid difficulties reaching >85% scalp-electrode connection to start a session. Alternatively, you can buy a new set of coated electrodes on our website. New coated electrodes should last about 3 months until they will need replacement. If the scalp-electrode connection deteriorate over time, it's a clear sign that you need to replace the lectrodes or use the booster gel (with peeled electrodes).

HOW LONG WILL IT TAKE TO SEE RESULTS?

HOW LONG WILL IT TAKE TO SEE RESULTS?

CAN NIOSTEM BE USED ON WOMEN?

CAN NIOSTEM BE USED ON WOMEN?

WILL NIOSTEM WORK FOR ME?

Niostem is focused on reawakening the dormant hair stem cells, thus targeting the core problem of male pattern baldness. Our technology stimulates stem cells through a pioneering process called low level bioelectrical stimulation.

Through this method, hair stem cells are encouraged to convert into progenitor cells, thereby effectively kickstarting the regrowth process at a cellular level.

This method is non-invasive, and does not require any medications - thus not causing nasty side-effects!

The efficacy has been tested in a 6-month pilot trial with 22 males, having male pattern baldness, with Norwood Scales 2-5, aged 20-50 yrs).

The results:
- After 3 months: 95.4% stopped hair loss
- After 6 months: 100% of testers stopped hair loss and on avg. increased their hair density by 19.3%. That's 19% more hair.

When comparing results to other solutions in the market, the niostem wearable is 6x more effective than Finasteride in half the time.

WHAT STAGE OF HAIR LOSS DO YOU RECOMMEND THE NIOSTEM WEARABLE?

WHAT STAGE OF HAIR LOSS DO YOU RECOMMEND THE NIOSTEM WEARABLE?

HOW LONG WILL IT TAKE TO SEE RESULTS?

HOW LONG WILL IT TAKE TO SEE RESULTS?

DO I NEED TO USE NIOSTEM EVERY DAY?

DO I NEED TO USE NIOSTEM EVERY DAY